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FAQ
Frequently Asked Questions
Getting Started with Persis TV
What is Persis TV?
How does it work?
What are the benefits?
How do I sign up?
What devices are compatible?
How do I get the app?
Do I need a special device?
Packages and Pricing
What packages are offered?
What's the cost?
What channels are included?
How do I change my package?
Discounts for long-term?
Payment methods?
Free trial?
Technical Support
Trouble accessing account?
Video buffering/not playing?
Audio issues?
Recommended internet speed?
Multiple devices at once?
How to update the app?
Hardware and Set-Top Box (STB)
What is the STB?
Do I need it?
How to connect?
Can I rent?
Return policy?
Troubleshooting STB?
Account and Billing
Update payment info?
Cancel subscription?
Failed payment?
Refunds?
Change password/email?
Customer Support
How to contact?
Hours?
Languages?
Response time?
Other Frequently Asked Questions
Is Persis TV legal?
Parental controls?
Privacy?
Request channels?
Closed captioning/subtitles?